The safety of our visitors and crew is our highest priority. We have worked closely with Biscayne National Park management to create operating procedures that will reduce the risk of COVID-19 transmission.
We are all in this together, we appreciate your cooperation and understanding as we implement these new operating procedures. Please read your confirmation and reminder emails carefully for information on our procedures. Signs will be posted to help direct you once you arrive for your activity.
For the safety of all our visitors and staff, if you are sick or have flu-like symptoms please do not book a Biscayne National Park Institute activity until you are certain you are no longer contagious. If you are sick and have flu like symptoms and already have reservations, please call (786) 465-4058 or email us at [email protected] to cancel and we will provide you with a complete refund.
Prior to your activity review the following questions:
- Do you have a fever, or have you felt feverish in the past 14-21 days?
- Are you having shortness of breath or other difficulties with breathing?
- Do you have a cough?
- Any other flu-like symptoms such as gastrointestinal upset, headache, or fatigue?
- Have you experience recent loss of taste or smell?
- Have you been in contact with any confirmed COVID-19 positive patients?
If your answer is “yes” to any of the above questions you will not be permitted to participate in a Biscayne National Park Institute activity. You will receive a complete refund. If prior to your visit you know that you will answer “yes,” please call (786) 465-4058 or email us at [email protected] and we will cancel your reservation and provide you with a complete refund.
Precautions by Our Crew:
Any crew presenting with cold or flu like symptoms will not come into work and any crew presenting symptoms while at work will be required to return home as a precaution.
As we follow CDC guidelines, masks aren’t required to be worn as long as we fall under a low or medium Covid-19 community level. Please check the current Covid-19 community levels at the time of your visit to have a better idea on Covid-19 precautions.
Renting masks and snorkels for snorkeling programs is available, all equipment undergoes a 3-step sanitation process after each use. We encourage you to bring your own snorkel gear.
To reduce the time of interactions during check-in please complete the online waivers attached to your confirmation email prior to your visit. If you have any questions on how to complete the waivers please call us at (786) 465-4058.
Crew will sanitize equipment after each use.
Use hand sanitizer frequently during check-in.
To reduce the time of interactions during check-in, please complete the online waivers at the top of your confirmation email prior to your visit. If you have any questions on how to complete the waivers, please call us at (786) 465-4058.
We encourage you to bring your own snorkel gear. Gear rentals will be available and they are sanitized after every use.
Online or Phone Booking :
We encourage you to book online and with your own device. You can call (786) 465-4058 for assistance with booking if needed.
If you have any questions or concerns, please call us at (786) 465-4058.