Cancellation Policy

If a Biscayne National Park Institute activity has to be cancelled due to weather or other unforeseen circumstances, you will have the opportunity to rebook for another day or receive a full refund.

All bookings will be considered a “no show cancellation” if you have not checked into the Park store and signed the waiver at least 5 minutes before the activity and a refund will not be issued.

Refunds and rebookings cannot take place the same day as your activity.

Individual bookings of 5 or fewer guests can be cancelled with a refund or rebooked to another availability or activity up to 48 hours prior to activity.

Individual bookings of 5 or fewer guests will not receive a refund for cancellations or changes to bookings within 48 hours of their activity.

Private bookings or bookings of 6 or more guests can be cancelled with a refund or rebooked 14 days prior to trip.

Private bookings or bookings of 6 or more guests will not receive a refund for cancellations or changes to bookings within 48 hours of their activity.

If you have a question please call Park store at (786) 335-3644 between 8:30 a.m. -5:00 p.m.

 

 

Contact Information

Email: [email protected]

Phone: 786-335-3644

After hours: 305-877-7307

After hour captain’s phone to be used for weather or last minute concerns of currently booked visitors only.

Departure Location

Institute trips leave from:

Biscayne National Park Dante Fascell Visitor Center

9700 SW 328th St.
Homestead, FL 33035

Click here for directions